Return and Refund Policy


When you submit an order to the website, your order remains valid as an offer until we signal our acceptance through the issue of a Confirmation of Order email. Acceptance will only take place when we expressly accept your order by email to you in the form of a Confirmation of Order. Any other form of communication with you shall be for information purposes only and shall not constitute a Confirmation of Order. We may in our discretion refuse to accept your order for any reason including, unavailability of stock or we may offer you another item (for which you will be required to re-submit an order). If we refuse to accept your order we will arrange a refund of any payment already made by you.


We do not accept returns so please choose your products carefully.


Ballaqua Pty Ltd trading as Herbal Fix
Suite 1, 344A Illawarra Road
Marrickville NSW 2204
ABN: 50410503724